those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Should I cancel and request an engineer to install. Virgin Media; My Virgin Media; Shop; Help;. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When im connected via lan from MB to Router i get 900mb to 1000mb. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. Check service status. Sign in . 1 ACCEPTED SOLUTION. 0800 052 1734-----Damaged Wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the. Browse Virgin Media Virgin Media Community. The socket I can see is for BT. We also don’t have an Ethernet point only an old BT outreach 5C box. Is it necessary to plug the cable to socket for having wifi, if so what can I. charleykate10. 68K; 345; 502; Alex_RM. . Manage Your Account. But I have no Virgin Media Wall socket in my - 5339557. Account - Cable. Account - Mobile. Forum; Apps. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. 19 minutes ago. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Security matters. 0. Virgin Mobile. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Or call and get a manned install if you really want a wall socket installed. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. . It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Sometimes you'll just have a wire coming in rather than a wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Security matters. I could connect it in my house self install. just moved in, can see the brown cable coming in from outside but there's no VM. I can’t find a wall socket anywhere that matches those indicated by virgin. Plug the cables into the Hub. It is easier to decorate without wires and boxes so I would like to hear your expe. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Phone. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. 0 Kudos Reply. Thank you. Bits and bytes. Thank you. I don't work for Virgin Media. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Disappointing but not unexpected. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Mark as New; Bookmark this message; Subscribe to this message. Sign in . Hi team. The hub got delivered on time as promised. on 05-04-2023 09:20. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. 0 Kudos Reply. I would get virgin to do it. I don't see a virgin media wall socket. Manage Your Account. 14-08-2023 16:02 - edited 14-08-2023 16:05. Virgin Media; My Virgin Media; Shop;. I’m annoyed because I actually had a virgin sales person in my house. Explain what needs to be done and book an engineer visit. Forum; Apps. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Tudor. Stay safe online. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. . Go back to normal router mode as soon as the test is done. . Thank you. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Hi I have ordered a quick start kit and don't have a virgin media wall socket. You don't need a wall socket, as long as you have a live cable to connect the HUB to. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. You only need to go into modem mode for a few minutes while you run the tests. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Forum; Apps. . i dont have the box on the wall that you need to plug it into - 5040054. I’m having the exact same problem. i opted for the self install, however on inspection we - 5180915. on 15-11-2022 18:53. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. Disappointing but not unexpected. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Security. Manage Your Account. You have at least tested the ringing capacitor issue in the diagnostic process. Tudor. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 3: HDMI to your TV. Account - Mobile. Broadband and phone deals. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Options. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Browse Virgin Media Virgin Media Community. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was happy and my kids were waiting for internet but unfortunately no wall socket. There are no virgin sockets on the wall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Learn more. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Joining in 143 Views. Sign in . Check outside for the omnibox (brown or grey) and trace the cables to the inside. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Virgin Media; My Virgin Media. - 5250024 Don’t have virgin media wall socket. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. ThanksHi , Thank you for your post and welcome to our community forums. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Security matters. I have only got one rectangular shaped white socket (Shown. No virgin media wall socket; Options. Sorry to hear you don't have a VM wall socket. Virgin Media Wall Socket. Let us know if there's any further issues. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The wall socket I have within my home does not appear to be working. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I’ve just lived into my new house and received my Virgin box. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. We're here to help. Looks like the pin has come out from an old termination cap. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I presume. Like the TV cable we have too. Or you may be quicker than average! You won’t be involved the whole time. There is a cable coming from outside into my - 5368947. Pop the power cable into a nearby plug socket, and turn it on. I will private message you now to confirm your details. Even sitting in the room above the router, the WiFi was dreadful. I have virgin media 1ghz. Account - Cable. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I don't have a virgin media socket on 17-12-2022 10:38. RedTomato said: I removed my Virgin cable about a month ago. Everything is converted to specialised triple screened coaxial cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Choose the best spot for your wifi hub. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. . It may just be a loose cable rather than a socket. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Home Phone. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. those who understand binary and those who don't and F people out of 10 who. Or wait here a day or two for a VM Mod to pick this up. Hi there @vmcusto1, welcome to our forum and thanks for your post. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. It should be free of charge. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. James-30 wrote: ». The second socket is in the study and I need a wired connection here. Home Phone. How to i book someone to come and - 5239743. Need a Virgin Media Wall Socket Go to solution. Vonage 2nd line. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Also there will be an external, often brown, omnibox. Removed before I moved in. I can’t find wall socket that is compatible with the cable. My Virgin Media App. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The wall socket is currently in the living room and I need it moved to another room. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The box does however have a hole in. I am trying to set up our wifi. 0. I'm here to share knowledge, I don't work for Virgin Media. All the cabling is the property of Virgin Media and must not be touched. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Account - Cable. ^Martin. The top “capped” one is marked FM & has been disused since cable went digital. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Get the Hub ready by connecting the wires. All forum topics; Previous topic; Next topic; 2. John_GS. . It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. The existing cables will be screw-on (11 mm spanner or pliers required). No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . That is a Virgin telephone socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We've taken the front of the box off and inside there is an isolator but nothing else. Plug into the Hub. Dave. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Joining in Options. I don't work for Virgin Media. but I believe if the system has allowed self install VM has been installed in the past . Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. It should work ok. Virgin Media Wall Socket. Go to solution. Eric714. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi, I just received my hub. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. You should be able to do it on a call to CS. You need to go outside and locate the brown or grey omnibox on the wall. Virgin Media don’t do any Fibre connections to inside the house. Choose the best spot for your wifi hub. Need to contact Virgin Media Customer. Legend Options. However, since theres no virgin media socket is it possible if someone who works at v. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Back a step. Broadband and phone deals. However, there is no Virgin Media Wall socket in my house. Thanks23/04/17 - 06:45 #6. . WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. Its a flat £25 charge to move the connection points and rebalance power levels. Managing Your Account - Cable. Browse Virgin Media Virgin Media Community. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Mobile Your Account. Just had self installation delivered, have no wall socket just two cables from the wall. VM BB TV Landline. QuickStart, set up and connections. Jan 14, 2022. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. The box and cables may have been removed by the previous occupiers. Virgin Media. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just moved into a new apartment, and bought a broadband from virgin media. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. AnthonyRaw1986. If possible, I would like to get rid of this rather ugly white. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Flag for a moderator; on 20-07-2023 13:38. My Virgin Media App. Vonage 2nd line. on 15-11-2022 18:53. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Phone. 1 ACCEPTED SOLUTION. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I am so sorry to hear that you seem to be missing a wall socket in the home. Explain what needs to be done and book an engineer visit. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. 0 Kudos. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 05-12-2022 15:05. on 28-10-2022 17:29. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. on 25-09-2022 15:41. Wow. Phone. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Don’t plug the power cable into a plug socket yet. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. i received an installation kit for my broadband but my property. Options. log into hub3 - 192. QuickStart, set up and connections. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Try the automated service status number 0800 561 0061 to check for any faults in your area. No virgin media wall socket mattz1106. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I'm here to share knowledge, I don't work for Virgin Media. Sorry to see that you have been having issues with connecting your equipment. Virgin wall socket Tashamegan. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Browse Virgin Media Virgin Media Community. Tudor. Switched On Families. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Mobile. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. There is a long wire and plastic boxes. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Turn on your TV and get connected. @umerarifkhan11 wrote:. I need an engineer. 7; 0; 0; CoachDanny. I'm due to have Virgin Media installed next weekend with both TV & broadband services. All you need to do is contact Virgin Media and explain what the issue is. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Account - Cable. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. Please help. That is a rooftop aerial outlet for Freeview TV. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. First picture is telephone socket which is now not used. on 17-09-2022 22:50. QuickStart, set up and connections. VM BB TV Landline. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Entertain me; Broadband Deals. Look for a box on the outside of your home and see if you can trace where the coax goes. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. VM don't send out the quick start kit unless there has previously been a VM connection in that property. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I don't work for Virgin Media. I recently applied and received the delivery for a virgin package of tv broadband. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 168. If you have been given a Quickstart pack,. If you can get Quickstart, you can choose one of two delivery options. on 03-08-2020 18:05. Learn more. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I've got the same problem as above. VM BB TV Landline. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Placed an order and the lady said we were eligible for quick start self installation. No virgin media wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. The NTL cable termination box is outside. i don’t have a virgin media wall socket. Account - Mobile. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Browse Virgin Media Virgin Media Community. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Thank you. I don't see a virgin media wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. All the wall.